Terms & Privacy
Terms and Conditions for www.kekandcrust.com
1. Introduction
Welcome to Kek & Crust. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our website.
2. General Terms
- All products and services are subject to availability.
- Prices and product descriptions are subject to change without prior notice.
- Images of cakes and other products are for illustrative purposes; actual designs may vary.
3. Orders and Payments
- Orders are confirmed only after full payment is received.
- Payment methods accepted include online banking.
- Cancellations or changes to orders must be made within 24 hours of placing the order.
4. Delivery
- Delivery is available within selected areas. Delivery charges are applicable based on your location.
- We are not responsible for delays caused by third-party delivery services.
5. Refunds and Returns
- Due to the perishable nature of our products, refunds or replacements are only offered for documented quality issues or errors on our part. Please contact us within 2 hours of receiving your order with any concerns.
- Failure to notify us within the specified timeframe or a no-show on the scheduled delivery date will result in the forfeiture of your order without the option of a refund or rescheduling.
- Any postponement to cake orders must be communicated at least 2 days before the scheduled delivery or pickup time. We may not be able to accommodate last-minute changes.
6. Intellectual Property
- All content, including images and text on this website, is the property of Kek & Crust. Unauthorized use is prohibited.
7. Governing Law
- These terms are governed by the laws of Malaysia.
Privacy Policy for www.kekandcrust.com
1. Introduction
At Kek & Crust, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and store your data.
2. Information We Collect
We may collect the following information:
- Name, contact details, and delivery address.
- Payment details for order processing.
- Cookies and usage data to improve your browsing experience.
3. How We Use Your Information
Your information is used to:
- Process and deliver your orders.
- Send updates regarding your orders.
- Improve our website and services.
4. Data Sharing
We do not sell or rent your personal data to third parties. Data may be shared with:
- Delivery partners to fulfill orders.
- Payment gateways to process payments.
5. Data Security
We use secure servers and encryption to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality.
7. Your Rights
You have the right to:
- Access your personal information.
- Request correction of inaccurate data.
- Request deletion of your personal data, subject to legal or contractual obligations.
8. Changes to this Privacy Policy
We reserve the right to update this privacy policy. Changes will be posted on this page with a revised date.
9. Contact Us
For any questions or concerns, please contact us at:
- Email: kekandcrust@gmail.com
- Phone: +6016-4735014 / +601131586998