Frequently Asked Questions
1. What products do you offer?
We specialize in daily cakes, including chiffon cakes and burnt cheesecakes, all made with premium ingredients at affordable prices. Check out our menu for the full selection!
2. Do you offer custom cakes?
Yes! For personalized and custom cakes, visit our sister brand, My BakeBay.
3. How do I place an order?
You can place your order directly through our website. Select your desired products, add them to your cart, and proceed to checkout.
4. How far in advance should I order?
We recommend placing your order at least 2–3 days in advance to ensure availability. For larger orders, please contact us earlier.
5. Do you deliver?
Yes, we offer delivery across the Klang Valley. Delivery fees apply depending on your location. You can check our delivery zones and fees on the website.
6. Can I self-pick up my order?
Absolutely! You can choose self-pickup at checkout. Our bakery is located at Old Klang Road, Kuala Lumpur.
7. Do you cater to dietary preferences?
Our cakes are made fresh, but we currently do not offer specific options for dietary restrictions such as gluten-free or vegan cakes.
8. Can I customize the flavor or design of your daily cakes?
Our daily cakes come as pre-designed options. For customized flavors or designs, check out My BakeBay for custom cake services.
9. Do you offer bulk orders for events?
Yes, we cater to events like weddings, birthdays, and corporate gatherings. Contact us for bulk orders or custom packages.
10. What is the shelf life of your cakes?
Our cakes are best enjoyed fresh. We recommend consuming them within 2–3 days and keeping them refrigerated.
11. Do you offer a membership program?
Yes! Join our membership program for just RM15 and enjoy exclusive benefits:
- Special discounts on selected cakes and products.
- Exclusive offers and promotions.
- Early access to new product launches.
12. Is the membership applicable to all products?
Membership discounts apply to selected cakes and products. Check in-store or online for specific details.
13. How long is the membership valid?
The membership is valid for one year from the date of purchase. You can renew your membership at the same price to continue enjoying the benefits.