Contact Us
Customer Support
Monday – Sunday 10am-7pm
Address
1-3 Tiara Mutiara Service Apartment Jalan Puchong, Off, Jln Klang Lama, 58200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
- Mon – Sat: 8 AM –5 PM
- Sun: 8 AM – 1 PM
Frequently Asked Questions
How do I place an order?
Simply browse our cakes, tarts, or boxes, customize your options, and checkout directly through our website. You'll receive a confirmation email/WhatsApp once your order is placed.
How early should I order?
We recommend ordering 1–2 days in advance to secure your preferred cake and date.
For same-day orders, please message us on WhatsApp to check availability.
Can I choose delivery or pickup?
Yes! You can select either:
🛵 Delivery (via Lalamove/Grab) Car option ONLY
🧁 Self-pickup from our shop at Tiara Mutiara Service Apartment, Old Klang Road
Do you deliver on weekends and public holidays?
We deliver Monday to Sunday, including selected public holidays. Availability may vary — check the calendar at checkout or message us for confirmation.
Can I choose my delivery time?
Yes, we offer delivery time slots, such as:
11AM – 1PM
2PM – 4PM
Please note: exact timing may vary depending on traffic or courier availability.
What's included with the cake?
All cakes come with:
- Free knife and candle
- Optional message card (up to 50 words)
- Optional birthday hat (free, just tick at checkout)
Additional add-ons like firework candles, toppers, and numbered candles are available during checkout.
Are your cakes sweet?
No — our cakes are lightly sweetened to suit Malaysian taste buds. We use real whipping cream and premium ingredients for a smooth, balanced flavor.
Are your cakes halal?
Yes. We use halal-certified ingredients and do not use alcohol or pork in any products. However, we are not officially JAKIM-certified.
Can I cancel or change my order?
Yes — please notify us at least 48 hours in advance for cancellations or changes. We will do our best to accommodate. WhatsApp us with your order number.
Do you make custom cakes?
Yes! For custom fondant cakes or themed figurines, visit our sister brand:
🎨 My BakeBay – Custom cakes for birthdays, baby showers & events
Do you offer corporate or bulk orders?
Yes, we do! Whether it's for gifting, events, or cafe supply, drop us a WhatsApp with your request.